Pivotal to civilian protection is the partnership based on trust that was e...

Pivotal to civilian protection is the partnership based on trust that was established with United Nations agencies and other humanitarian actors on the ground. Trust is the first casualty of any subtle politicization or assumption of a judgmental approach by external entities, which invariably upsets the delicate balance between the parties in such situations. It is therefore imperative that humanitarian agencies and their workers carry out their work on the basis of the principles of neutrality and impartiality; that they conform to national laws; that their activities match the identified policy priorities of host Governments; and that they be cognizant of local political, cultural and social sensitivities. No one size fits all, and experience and expertise gained elsewhere may not fit a given situation on the ground. A tendency to grandstand or be paternalistic will invariably have negative consequences. Public perceptions matter enormously, particularly where public opinion influences political dynamics and where the public is literate and politically conscious. Public order and political stability are also critical. Therefore, neutrality, impartiality, sensitivity and trust assume a seminal importance in such contexts.